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Games FAQ
Q: If someone did something wrong in B.O.D., what kind of punishment will they get?
A: Penalties would be given depending on the severity of the offense, below is the table for account penalties:
| General Misconduct | 1st Offense | 2nd Offense | 3rd Offense | 4th Offense |
|---|---|---|---|---|
| Cursing, Swearing, Use of foul language in any language | 1 day chat ban | 3 days chat ban | 10 days chat ban | 30 day account ban + character Item wipe |
| Perjury, Reporting of false incidents, Circulating false information, Character assassination, | 1 day chat ban | 3 days chat ban | 10 days chat ban | 30 day account ban + character Item wipe |
| General flooding | 1 day chat ban | 3 days chat ban | 10 days chat ban | 30 day account ban + character Item wipe |
| General Harassment | 1 day chat ban | 3 days chat ban | 10 days chat ban | 30 day account ban + character Item wipe |
| General Misbehavior | 1 day chat ban | 15 day ban | 30 day account ban | 30 day account ban + character Item wipe |
| Defaming a GM | 10 days ban | 30 day account ban | 30 day account ban + character Item wipe | --- |
| Illegal Trading / Real Money Trading | 10 days ban | 30 day account ban | 30 day account ban + character Item wipe | --- |
| Inappropriate Advertising | 10 days ban | 30 day account ban | 30 day account ban + character Item wipe | --- |
| General Fraud | 1st Offense | 2nd Offense |
|---|---|---|
| Impersonating a GM or a GamEyez personel | Permanent Ban | --- |
| General Attempt to Defraud | I. Characters level 25 and below: Permanent Ban | Permanent ban |
| II. Characters above 25: 30 Day ban + Item Wipe on all characters in the same server | Permanent ban | |
| Attempting to deceive a GM | 30 Day Ban + Item Wipe | Permanent ban |
| Use / Distribution of hacks and 3rd Party Programs | Permanent ban | --- |
| Deliberate Abuse of Game Bugs | 30 day ban + Item wipe | Permanent ban |
| Account Theft / Hacking | 30 day ban + Item wipe on all characters in the same server | Permanent ban |
| General Misconduct | Example | Evidence to be submitted to make the report valid |
|---|---|---|
| General Harassment | Name calling, teasing in Dynasty chat, General and whisper, | Three unedited screenshot in different locations. |
| General Misbehavior | Event Disruption, Real Life Threat | RLT - Three unedited screenshot in different locations; Event Disruption |
| General Attempt to Defraud | Scamming | Step by step trading with screenshot. Communication of the buyer and seller should be clear to pinpoint the attempt to defraud. |
| Invalid Character name | Penalty |
|---|---|
| Characters that have offensive names will be change to a less offensive name. Characters that have offensive names must send an online inquiry in order for their name to be changed. | --- |
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Q: Would you be able to recover my items if something happened to my account?
A:
Occasionally, you may experience the loss of certain items, attributes, or characters, for reasons within or beyond their control. Whenever possible, GamEyez will attempt to restore such lost items, attributes, or characters, so long as they do not conflict with the Company Policies we support. GamEyez, in its sole discretion, reserves the right to refuse any form of restoration
We strongly urge everyone to immediately report restoration concerns, as due to technical service limitations, cases reported more than three (3) days after the date of incident will not be entertained.
Valid Restoration Requests
1. Property loss that is a result of factors beyond a user's control, such as a documented game bug
2. Property loss that is a result of service problems originating from GamEyez, except rollbacks
Invalid Restoration Requests
1. Loss due to any type of user error, such as the accidental deletion, selling or dropping of an item
2. Loss due to negligence on the part of the customer, such as compromised account.
3. Loss due to being victimized by any type of scam
4. Late Report. Cases reported more than 3 days after the actual date of incident cannot be entertained.
5. Items that have been used and consumed under any circumstances.
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